Purchasing Information
You can purchase any item from UrbanDeco through our online platform or by visiting our Leicester store.
Please note that not all products featured online are showcased in our physical store. For further details, feel free to reach out to us.
Delivery & Assembly Services
Enjoy Free Delivery to Your Door in England and Wales!
Rest assured; we're committed to ensuring your order arrives within the specified timeframe. Our delivery times are clearly outlined for each product, and we'll go the extra mile to make it happen. Plus, you can opt for our assembly service, where our skilled team will not only deliver your furniture but also expertly assemble it on-site. Need advice on whether to add this service? Our knowledgeable consultants are just a phone call away, ready to assist you for free.
We take extra precautions to minimize transit damage by utilizing our fleets for the majority of deliveries. However, for items under 30kg or express deliveries, we may utilize third-party services. Rest assured, we prioritize the safety and timely delivery of your furniture every step of the way.
Delivery Schedule
While we maintain 25% of our catalog in stock, a significant portion of our ranges is available with our suppliers. We don't store these items in our warehouse. Upon placing an order, we promptly allocate the stock and coordinate delivery at your earliest convenience.
Should you prefer to collect your furniture directly from our store or warehouse, you're welcome to do so. Simply notify us at least 48 hours in advance to arrange pickup before your visit.
Phone Ordering Made Easy
Our dedicated team of knowledgeable sales professionals is here to guide you through our product offerings over the phone. Simply dial our toll-free number to speak with us and conveniently place your order over the phone hassle-free.
Warranty Coverage
Urbandeco provides a one-year manufacturing warranty starting from the date of delivery for all purchases. Please note that this warranty will be void if the product is adapted, abused, or altered using materials or products not originally provided, without prior consent or approval fromUrbanDeco.
Returns & Exchanges
At UrbanDeco, our commitment to exemplary customer service is paramount. We strive to ensure that every customer's post-sale experience is seamless and hassle-free. That's why we proudly offer a "10 Days No Quibble Money Back Guarantee." If you need to return an item, simply reach out to us via email at hello@urbandeco.co.uk.
As a family-run business, we hold ourselves to the golden rule of treating our customers with the same care and respect we would expect ourselves.
Rest assured, your shopping experience with us is guaranteed to be exceptional. Shop with confidence knowing that we've got you covered.
In preparation for the festive season, we want to reassure you that we have comprehensive plans in place to provide the support and information you may need for both existing orders and new purchases during Christmas and New Year.
For further assistance, please don't hesitate to call us at 0116-296-3802.